Privacy Policy
Last updated
This is an English translation for reference. If it differs from the Korean original, the Korean text prevails.
Team Crescendo Privacy Policy
Effective date: November 9, 2026
Last updated: November 2, 2026
Personal information controller: Team Crescendo
Customer Support: help@crsd.team
Team Crescendo (hereinafter "Team Crescendo" or the "Operations Team") values the personal information of users of the services it provides. To protect users' personal information securely and process it lawfully in accordance with applicable laws, it publishes this Privacy Policy.
This Privacy Policy applies to the Discord chatbot, game services, official website, customer support, events, official community integration services, and other related services provided by Team Crescendo.
1. Purposes of Processing Personal Information
Team Crescendo processes personal information for the following purposes. Processed personal information is not used for any purpose other than those listed below. If the purpose of use changes, we will obtain separate consent or take other necessary measures in accordance with applicable laws.
| Purpose of processing | Details |
|---|---|
| Providing and operating services | Providing Discord chatbot features, providing game services, operating the website, managing service usage records |
| Account management | Identifying users, linking Google and Discord accounts, creating and managing accounts, maintaining and managing membership, verifying eligible age |
| Providing game services | Game access, matchmaking, match records, match history, rankings, season records, reward distribution, saving game progress records |
| Providing the Discord chatbot service | Processing commands, saving server settings, handling user requests, providing and maintaining chatbot features |
| Providing paid services | Purchases of paid currency and products, payment authorization and settlement through the payment service provider, issuing receipts, processing withdrawals of purchase and refunds, checking payment errors, responding to fraudulent payments and chargebacks, applying the monthly spending limit for Youth members |
| Customer support and complaint handling | Receiving inquiries, handling reports, bug reports, appeals against sanctions, handling user requests |
| Ensuring service stability | Detecting abnormal use, preventing security incidents, analyzing errors, improving service quality |
| Running events and rewards | Confirming event participation, distributing rewards, preventing duplicate and fraudulent participation |
| Notices and announcements | Announcing important matters such as service changes, maintenance, Operating Policy changes, and Privacy Policy changes |
| Sending notifications | Where the user has allowed it, sending service notifications (push notifications) such as mail arrivals, Event Match openings, New Duelist releases, Ranked Rewards, Trial Ticket recharges, and notices. Where the user has separately consented, sending advertising information such as events and offers |
| Responding to violations of laws and the Operating Policy | Investigating and responding to cheating, abuse, account theft, account trading, payment fraud, and disruption of operations |
| Fulfilling legal obligations | Fulfilling obligations under applicable laws, such as retaining e-commerce records and tax reporting |
2. Personal Information We Process
Team Crescendo processes the minimum personal information necessary to provide its services.
2-1. Common Account and Sign-in Information
| Category | Items processed |
|---|---|
| Required items | Account identifier, nickname, age (age in full years entered by the user), sign-in information, service usage records |
| Google sign-in information | Google account identifier, email address, display name, profile image |
| Discord sign-in information | Discord ID, username, nickname, profile image |
| Records of linking and unlinking sign-in methods | Identifiers of linked or unlinked external accounts (Google account identifier, Discord ID), date and time of linking or unlinking |
| Optional items | Profile image, status message, and other profile information set by the user |
Information received from social sign-in providers may vary depending on the sign-in method chosen by the user, the platform's policies, and the user's privacy settings and scope of consent.
2-2. Information Generated While Using Game Services
| Category | Items processed |
|---|---|
| Game usage information | Access date and time, game access records, match records, win/loss records, rank points, MMR, trophies, rankings, season records |
| Game progress information | Characters used, deck information, card usage records, match logs, reward acquisition records, event participation records |
| Currency and item information | Currency held, purchased products, items held, cosmetics, records of reward acquisition and use |
| Operations and sanction information | Report records, inquiry records, sanction history, abnormal use detection records, bug abuse and abuse investigation records |
| Technical information | IP address, device information, OS information, browser information, access environment, error logs, crash logs |
| Notification information | Push subscription information (push service address, encryption key) for devices (browsers) on which the user has allowed notifications, notification language, receipt settings by notification type, date and time of consent to and withdrawal of consent to advertising information |
2-3. Information Processed While Using the Discord Chatbot
| Category | Items processed |
|---|---|
| Discord account information | Discord ID, Discord username, Discord nickname, profile information |
| Server and channel information | Discord server ID, server name, channel ID, channel name, permission information, server settings |
| Chatbot usage information | Command usage records, command usage time, command author, command content, bot response records |
| Message-related information | Message content, author, time written, time edited, edited content, message reactions, message deletion time, attachment and image information |
| Settings information | Per-server chatbot settings, per-channel settings, feature settings saved by the user |
Discord message information may be processed to the extent necessary to provide chatbot features, process commands, maintain settings, prevent abuse, and check errors.
Related information may be processed only in servers or channels the chatbot has joined.
2-4. Information Processed During Payments and Refunds
| Category | Items processed |
|---|---|
| Payment information | Payment date and time, purchased product, payment amount and currency, payment status, order ID, transaction identifier assigned by the payment service provider, type of payment method and masked identifying information (card brand, last 4 digits of the card number, etc.), billing country |
| Fraudulent payment prevention information | IP address and device information at the time of the payment attempt, history of payment attempts and failures, chargeback records |
| Refund and withdrawal information | Refund request history, withdrawal request history, whether the product has been used, refund processing results |
| Information related to cancellation of payments by minors | Whether a legal guardian consented, cancellation request history, the minimum information needed for verification |
Team Crescendo does not directly collect or store full payment method information such as credit card numbers or bank account numbers. Payment method information is collected and processed directly by the payment service provider, and Team Crescendo receives only the information needed to confirm payment results, process refunds, and retain records as required by law.
For payments made through an app market or game platform (Google Play, STOVE, Steam, etc.), payment method information is processed directly by that app market or game platform, and Team Crescendo receives only the transaction identifier and purchase history needed to confirm the purchase.
2-5. Information Processed by Customer Support and Inquiry Handling
| Category | Items processed |
|---|---|
| Inquiry information | Email address, inquiry content, attachments, inquiry submission date and time, response content |
| Report information | Materials submitted by the user, such as the reported party, reason for the report, report content, screenshots, videos, and logs |
| Identity verification information | Information needed to handle the inquiry, such as account identifier, nickname, Discord ID, payment history, and access records |
3. Processing and Retention Period of Personal Information
Team Crescendo processes and retains personal information within the retention and use period prescribed by law or consented to by the user.
| Category | Retention period |
|---|---|
| Account information | Until membership withdrawal or service termination |
| Google and Discord sign-in link information | Until membership withdrawal, unlinking of social sign-in, or service termination |
| Records of linking and unlinking sign-in methods | Until membership withdrawal, to prevent fraudulent use such as account theft and account trading |
| Game usage records | May be retained until service termination to provide and operate the services |
| Ranking, season, and match history records | May be retained until service termination to provide the services and prevent fraudulent use |
| Discord chatbot usage records | May be retained until service termination to provide and operate chatbot features |
| Per-server chatbot settings | Until the chatbot is removed from that server or the settings are deleted |
| Customer support inquiry and report records | 3 years after the inquiry is resolved |
| Sanction and Operating Policy violation records | 5 years after the sanction ends, or until service termination |
| Payment and refund records | 5 years under applicable laws (see 3-1 below) |
| Fraudulent payment prevention information | 3 years from collection, to respond to fraudulent payments and chargebacks |
| Event participation and reward distribution records | 1 year after the event ends |
| Access records and security logs | 1 year from collection |
| Push subscription information | Until the user turns off notifications on that device, the browser cancels the subscription, or the user withdraws membership |
| Notification settings and history of consent to advertising information | Until membership withdrawal |
However, where retention is required by applicable laws, the information is retained for the period prescribed by those laws.
3-1. Retention Under Applicable Laws
The following records related to the use of paid services are retained for the periods below under the Act on the Consumer Protection in Electronic Commerce, Etc., even if the user has withdrawn membership.
| Records retained | Legal basis | Retention period |
|---|---|---|
| Records of contracts or withdrawal of purchase, etc. | Act on the Consumer Protection in Electronic Commerce, Etc. | 5 years |
| Records of payment and supply of goods, etc. | Act on the Consumer Protection in Electronic Commerce, Etc. | 5 years |
| Records of consumer complaints or dispute resolution | Act on the Consumer Protection in Electronic Commerce, Etc. | 3 years |
| Records of labeling and advertising | Act on the Consumer Protection in Electronic Commerce, Etc. | 6 months |
Where retention is otherwise required by applicable laws such as the Framework Act on National Taxes, the information is retained for the period prescribed by those laws, and information retained during this period is not used for any purpose other than retention.
4. Processing of Personal Information of Children Under 14
The services provided by Team Crescendo require signing in or linking through an external platform account such as a Google account or Discord account.
Because Google and Discord, as a rule, set 14 or older as the minimum age for account use for users in the Republic of Korea, Team Crescendo, as a rule, provides its services to users aged 14 or older.
As a rule, Team Crescendo does not collect personal information from or provide services to children under 14.
The game service verifies eligible age using the age in full years entered by the user at sign-up and does not accept sign-ups from users under 14. The age entered is also used to apply the monthly spending limit for Youth members (under 18).
However, if Team Crescendo finds that personal information of a child under 14 has been processed without the consent of a legal guardian, it will take necessary measures such as deleting that personal information without delay or restricting that account's use of the services.
If Team Crescendo must, by exception, process personal information of a child under 14, it will obtain the consent of the legal guardian in accordance with applicable laws and verify that the legal guardian has consented.
5. Provision of Personal Information to Third Parties
As a rule, Team Crescendo does not provide users' personal information to outside parties. However, personal information may be provided by exception in the following cases.
- Where the user has given prior consent
- Where there are special provisions in law, or a request is made through lawful procedures by investigative agencies, courts, supervisory authorities, etc.
- Where necessary to investigate violations of the Terms of Service or the Operating Policy and to prevent harm
- Where provided in a form that cannot identify individuals, for statistics, research, service improvement, etc.
When providing personal information to a third party, Team Crescendo informs users of the recipient, the purpose of provision, the items provided, the retention and use period, etc., and obtains the necessary consent.
5-1. Recipients of Regular Provision of Personal Information
In connection with payments for paid services, Team Crescendo provides personal information as follows. This provision takes place with separate consent obtained at the time the user requests payment for a paid service.
| Recipient | Purpose of provision | Items provided | Retention and use period |
|---|---|---|---|
| Xsolla (USA), Inc. | Payment authorization and settlement, issuing receipts, reporting and paying taxes and public charges such as VAT, responding to chargebacks and payment disputes, and preventing fraudulent payments, performed as the Merchant of Record for paid service payments | Account identifier, email address, payment information (payment date and time, purchased product, payment amount and currency, order ID, transaction identifier), billing country, fraudulent payment prevention information (IP address, device information) | Until the purpose of provision is achieved. However, where retention is required by applicable laws, for that period (5 years as a rule) |
Users may decline the above provision. However, if they decline, payments, withdrawals of purchase, and refunds for paid services will be restricted. Use of services provided free of charge is not affected.
6. Outsourcing of Personal Information Processing
Team Crescendo outsources part of its personal information processing to external services in order to provide its services smoothly.
| Processor | Outsourced tasks |
|---|---|
| Xsolla (USA), Inc. | Processing paid service payments, processing refunds and withdrawals of purchase, confirming purchase history, detecting fraudulent payments |
| App market and game platform operators (Google Play, Smilegate STOVE, Valve Steam, etc.) | Processing payments, processing refunds, and confirming purchase history through app markets or game platforms |
| Server and cloud service providers | Operating game servers, storing data, relaying access to the website and game servers, relaying online matchmaking, security management |
| Email service providers | Sending notices, customer support responses, identity verification |
| Discord | Providing Discord account-based services, providing Discord chatbot features |
| Providing Google account-based sign-in and authentication |
When entering into outsourcing contracts, Team Crescendo manages and supervises the necessary matters in accordance with applicable laws so that personal information is processed securely, and discloses any change of processor through this Privacy Policy.
7. Social Sign-in and External Platform Integration
Team Crescendo may provide sign-in or service integration features using external platform accounts such as Google and Discord for users' convenience and to provide its services.
Users can sign in to Team Crescendo services, or use the Discord chatbot and community features, through a Google account or Discord account.
When social sign-in or external platform integration is used, Team Crescendo may receive and process from that platform the minimum information necessary to provide the services.
| External platform | Purpose of processing | Information that may be received |
|---|---|---|
| Signing in with a Google account, identifying users, linking accounts | Google account identifier, email address, display name, profile image | |
| Discord | Signing in with a Discord account, identifying users, Discord chatbot and community integration | Discord ID, username, nickname, profile image, server and permission information |
The scope of information received from social sign-in providers may vary depending on the items the user consented to, the external platform's policies, and the user's account settings.
Users can unlink social sign-in through each external platform's account settings or through features within Team Crescendo services. However, unlinking may restrict signing in with that account, Discord chatbot features, community integration, and use of some game features.
If you unlink using an in-service feature, you cannot link a different external account of the same type for 30 days from the date of unlinking, to prevent account theft and account trading. Relinking the account you unlinked is not restricted.
Team Crescendo provides its services to users who meet the external platforms' minimum age requirements. If a user can no longer use their external platform account normally, their use of Team Crescendo services may also be restricted.
8. Overseas Transfer of Personal Information
To provide its services, Team Crescendo uses payment, platform, cloud, social sign-in, and other services provided by overseas businesses. In this process, personal information may be transferred overseas or processed abroad.
8-1. Overseas Transfers
| Recipient and contact | Destination country | Items transferred | Time and method of transfer | Purpose of use | Retention and use period |
|---|---|---|---|---|---|
| Xsolla (USA), Inc. Privacy inquiries: data.protection@xsolla.com 15260 Ventura Blvd, Suite 2230, Sherman Oaks, CA 91403, USA | United States | Account identifier, email address, payment information, billing country, fraudulent payment prevention information (IP address, device information) | Transmitted over information and communications networks when the user requests payment for a paid service | Payment processing and settlement, issuing receipts, processing refunds and withdrawals of purchase, responding to chargebacks, preventing fraudulent payments, reporting and paying taxes and public charges | Until the purpose of provision is achieved. However, where retention is required by applicable laws, for that period |
| Google LLC 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA | United States, etc. | Google account identifier, email address, display name, profile image, sign-in-related information | Transmitted over information and communications networks when the user signs in or links with a Google account | Google account-based sign-in and authentication | For the period the service is provided, or until the user unlinks |
| Google LLC (Google Play) 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA | United States, etc. | Purchase token, product ID | Transmitted over information and communications networks when the user pays with Google Play in the app or when refund status is checked | Purchase confirmation, consumption processing, and refund confirmation for Google Play payments | Until the purpose of provision is achieved. However, where retention is required by applicable laws, for that period |
| Valve Corporation (Steam) Privacy inquiries: P.O. Box 1688, Bellevue, WA 98009, USA | United States | Steam account identifier (Steam ID), Steam authentication ticket, order ID, purchased product, payment amount and currency, display language | Transmitted over information and communications networks when the user pays in the game launched from Steam or when payment and refund status is checked | Authorization requests, purchase confirmation, and refund confirmation for Steam payments | Until the purpose of provision is achieved. However, where retention is required by applicable laws, for that period |
| Discord Inc. 444 De Haro Street, Suite 200, San Francisco, CA 94107, USA | United States, etc. | Discord ID, username, nickname, profile image, server and permission information, chatbot usage-related information | Transmitted over information and communications networks when the user signs in or links with a Discord account or uses the chatbot | Discord account-based sign-in, providing chatbot features, community integration | For the period the service is provided, or until the user unlinks or removes the chatbot |
| Cloudflare, Inc. 101 Townsend Street, San Francisco, CA 94107, USA | United States, etc. | Website and game server access information (access IP address, access records, request information), online matchmaking and communication information (Discord account identifier, nickname, matchmaking mode and rules, real-time match messages) | Transmitted over information and communications networks when the user accesses the website or game, or requests online matchmaking or joins a match | Relaying access to the website and game servers, security management, relaying online matchmaking and communications | Until the relay session ends or the outsourcing contract ends. Access records, however, are subject to Cloudflare's policies |
| Push service of the browser maker used by the user Google LLC (Chrome, Edge, Android), Apple Inc. (Safari, iOS), Mozilla Corporation (Firefox), Microsoft Corporation (Windows) | United States, etc. | Push subscription address, encrypted notification content | Transmitted over information and communications networks each time a notification is sent | Delivering notifications. Notification content is delivered encrypted, and the push service cannot read it | Until delivery is complete (subject to each company's policies) |
8-2. How to Refuse Overseas Transfers and Procedure
Users may refuse the overseas transfer of personal information. Users who wish to refuse may send a request to Customer Support (help@crsd.team) or refuse the transfer by not using the relevant feature.
However, because the above overseas transfers are essential for core service features such as sign-in, paid service payments, and online matchmaking, refusing them means you will be unable to use all or part of those features. If you wish to stop all overseas transfers, you may request this by withdrawing your membership.
If you do not use sign-in through a specific external platform or you unlink it, processing of information related to that platform may be limited.
Transmission to push services stops for a device when you turn off 'Receive push notifications' in Settings → Notifications in the game.
9. Rights of Data Subjects and Legal Guardians and How to Exercise Them
Users and legal guardians may exercise the following personal information rights against Team Crescendo at any time.
- Request access to personal information
- Request correction of errors, etc.
- Request deletion of personal information
- Request suspension of processing of personal information
- Request withdrawal of consent
Rights may be exercised by sending a request to Customer Support (help@crsd.team). Upon receiving a request, Team Crescendo will act without delay in accordance with applicable laws.
However, requests may be limited in the following cases.
- Where there is a legal obligation to retain the information
- Where there is a risk of infringing the rights and interests of other users
- Where necessary for providing services, preventing fraudulent use, or responding to disputes
- Where it is difficult to verify the requester's identity
Users can turn off notifications or refuse them by type in Settings → Notifications in the game at any time, and can withdraw consent to receive advertising information. When you consent to or withdraw consent to receive advertising information, we will immediately notify you of the result (date), and we will remind you of your consent every 2 years from the date of consent. Advertising information is not sent between 21:00 and 08:00 the next day.
10. Destruction of Personal Information
When personal information becomes unnecessary because the retention period has expired or the processing purpose has been achieved, Team Crescendo destroys it without delay.
10-1. Destruction Procedure
After the processing purpose is achieved, users' personal information is retained for a certain period in accordance with internal policies and applicable laws and is then destroyed.
Except where retention is required by law, retained personal information is not used for any other purpose.
10-2. Destruction Deadline
When the retention period has expired, personal information is destroyed within 5 days of the end of the retention period.
When personal information becomes unnecessary, for example because the processing purpose is achieved, the service is discontinued, or the business is closed, it is destroyed within 5 days from the date it became unnecessary.
10-3. Destruction Method
- Personal information in electronic files is deleted using methods that make recovery or reproduction impossible.
- Personal information recorded on paper is destroyed by shredding or incineration.
11. Installation, Operation, and Refusal of Automatic Personal Information Collection Devices
Team Crescendo uses cookies or similar technologies (browser storage) to keep you signed in, perform security checks, and save user settings.
- Cookies are small information files stored on the website user's device.
- Users can refuse or delete cookies through their browser settings.
- If you refuse cookies, keeping you signed in, security checks, payment processing, and use of some services may be restricted.
Examples of how to refuse cookies
- Chrome: Settings → Privacy and security → Third-party cookies
- Microsoft Edge: Settings → Cookies and site permissions
- Safari: Settings → Privacy
On the payment screen, the payment service provider may use its own cookies or similar technologies to prevent fraudulent payments and process payments. The payment service provider's privacy policy applies to these.
Team Crescendo does not use analytics tools, advertising identifiers, or third-party advertising SDKs. If we start using them in the future, we will amend this Privacy Policy and notify you.
12. Collection and Use of Behavioral Information and Targeted Advertising
As a rule, Team Crescendo does not collect or use users' behavioral information for targeted advertising.
However, if we use targeted advertising, advertising identifiers, third-party analytics tools, etc. in the future, we will separately inform you of the items collected, collection methods, purposes of use, retention period, and how to refuse.
13. Automated Decisions
Team Crescendo does not make decisions that significantly affect users' rights or obligations solely through automated systems.
However, automated systems may be used in a supporting role for purposes such as detecting abnormal use, cheating, security risks, and spam, and improving matchmaking quality.
In addition, during payment for paid services, a payment may be automatically declined or held by the payment service provider's fraud detection system. In this case, users may request an explanation of the reason and a review through Customer Support (help@crsd.team) or Game Customer Support (help@metaversus.dev), and Team Crescendo will check with the payment service provider and reply with the result.
If an automated system results in measures that significantly affect the user, such as usage restrictions, sanctions, or reward recovery, the user may file an objection or request an explanation through Customer Support (help@crsd.team).
14. Measures to Ensure the Security of Personal Information
Team Crescendo takes the following measures to manage users' personal information securely.
- Establishing and implementing an internal management plan
We establish and implement an internal management plan for the secure processing of personal information.
- Access rights management
Access rights to systems that process personal information are granted only to personnel who need them, and records of granting, changing, and revoking rights are managed.
- Retention of access records and prevention of tampering
Access records for personal information processing systems are retained and managed, and are protected against tampering, theft, and loss.
- Encryption of personal information
Important personal information such as passwords and authentication information is encrypted, or stored and managed using an equivalent secure method.
- Security programs and access control
Security measures are applied and system access is controlled to prevent hacking, malware, unauthorized access, etc.
- Management of personal information handlers
The number of personnel handling personal information is kept to a minimum, and privacy training, management, and supervision are carried out.
- Physical protection measures
Protective measures are implemented to prevent unauthorized access to systems or equipment where personal information is stored.
- No storage of payment method information
Full payment method information such as credit card numbers and bank account numbers is processed by the payment service provider and is not stored on Team Crescendo's systems.
15. Chief Privacy Officer and Privacy Contact
To oversee personal information processing and to handle user inquiries, complaints, and remedies for damages related to personal information processing, Team Crescendo has designated a Chief Privacy Officer and privacy contact as follows.
Chief Privacy Officer and Privacy Contact
Name: Park Dongjun
Title: CEO
Contact: help@crsd.team
Users may contact the Chief Privacy Officer and privacy contact regarding privacy inquiries, complaints, remedies for damages, and other matters arising from their use of Team Crescendo's services.
Team Crescendo strives to respond to and handle user inquiries without delay.
16. Requests for Access to Personal Information
Users may submit requests for access to personal information under the Personal Information Protection Act to the person below. Team Crescendo strives to process such requests promptly.
Contact for receiving and processing access requests
Name: Park Dongjun
Title: CEO
Contact: help@crsd.team
17. Remedies for Infringement of Rights
Users may contact the organizations below for remedies for damage caused by privacy infringement. These organizations are independent of Team Crescendo.
Personal Information Infringement Report Center
- Website: Personal Information Infringement Report Center
- Phone: 118 (no area code)
Personal Information Dispute Mediation Committee
- Website: Personal Information Dispute Mediation Committee
- Phone: 1833-6972
Supreme Prosecutors' Office Cyber Investigation Division
- Website: Supreme Prosecutors' Office
- Phone: 1301 (no area code)
Korean National Police Agency Cyber Crime Reporting System
- Website: Korean National Police Agency Cyber Crime Reporting System
- Phone: 182 (no area code)
18. Changes to This Privacy Policy
This Privacy Policy applies from its effective date.
If content is added to, deleted from, or modified in this Privacy Policy, Team Crescendo will announce the changes starting 7 days before they take effect through appropriate means such as the official website, in-game notices, and the official community.
However, for changes that significantly affect users' rights, we will take the necessary measures in accordance with applicable laws.
19. Addendum
- This Privacy Policy applies from November 9, 2026.
- The previous Privacy Policy (effective November 7, 2026) ceases to be effective as of the effective date of this Policy.
Key changes
- We added the information sent to Valve for Steam payment authorization requests and purchase confirmation to the overseas transfers table, and added Steam to the outsourced tasks and the payment information sections.
Previous versions
Team Crescendo Personal Information Handling Policy (2018.07.11)