MetaVersus WISH ONLINE Operation Policy
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This is an English translation for reference. If it differs from the Korean original, the Korean text prevails.
This Operating Policy sets out the detailed standards for using the Service and the measures taken in the event of violations, pursuant to Article 4 of the "MetaVersus WISH ONLINE Terms of Service." Matters not set out in this Operating Policy are governed by the Terms of Service and applicable laws.
Chapter 1 General Provisions
Article 1 (Purpose and Basic Principles)
- Team Crescendo (the "Company") operates this Operating Policy so that all users can use "MetaVersus WISH ONLINE" (the "Service") in a fair and pleasant environment.
- The Company may take necessary measures against errors and fraudulent activity to keep the Service running properly, and such measures follow the standards and procedures set out in this Operating Policy.
- This Operating Policy may be amended along with changes to in-game content (card effects, characters, the rank system, etc.), and amendments follow, mutatis mutandis, the notice procedure in Article 3 of the Terms of Service.
Article 2 (Scope of Application)
This Operating Policy applies not only to in-game activity but also to activity in spaces provided by the Company in connection with the Service, such as the official community and events.
Chapter 2 Accounts and User Responsibilities
Article 3 (Account Management)
- Only the account holder may use an account. Sharing, transferring, lending, selling or buying accounts is prohibited.
- Recovery and compensation may be limited for damage caused by careless account management (sharing passwords, leaving an account logged in on another person's device, etc.).
- If you suspect your account has been compromised, please report it immediately to Customer Support (help@metaversus.dev). The Company may request the minimum information necessary to verify whether the account was compromised.
Article 4 (Reporting Bugs/Errors and Prohibition of Exploitation)
- If you find a bug or error while using the Service, do not exploit it. Please report it to Customer Support or through the reporting channel in the official community. The Company may provide a separate reward for reports.
- If you knowingly exploit a bug or error to gain an advantage (bug abuse), the currency, items and records obtained will be recovered or voided, and you may be sanctioned according to the standards in Chapter 6.
- Currency or items granted by mistake due to the Company's error may be recovered after prior notice. If a user has already used them in good faith, the Company will make an equitable adjustment.
Chapter 3 Operation of Competitive Content
Article 5 (Competitive Modes)
- Ranked Match
- Ranked Match is operated in seasons, and season schedules and rewards are announced in advance.
- Game balance adjustments (such as card effect changes) may be made during a season, and major changes are announced in advance.
- Event Match
- Event Match is operated for a limited time, and its schedule and rewards are announced in advance on the MetaVersus WISH ONLINE website.
- Game balance adjustments (such as card effect changes) may be made during a season, and major changes are announced in advance.
Article 6 (Competitive Fairness)
The following acts will result in exclusion from Season Rewards and sanctions.
- Abusing (match fixing, collusion), intentionally losing (throwing), and idling during a match
- Boosting (having another person play for you) and requesting boosting
- Inducing abnormal matchmaking and illegitimately obtaining rank points (Trophies)
- Playing with unauthorized programs or macros
Chapter 4 Payment and Currency Standards
Article 8 (Currency and Trading)
- In-game currency, items, cosmetics and rewards can be used only within the Service and cannot be exchanged for cash or goods.
- Trading currency or items between users and real-money trading (including trades outside the site) are prohibited, and the Company is not responsible for any damage resulting from such trades.
Article 9 (Refunds and Payment Issues)
- The standards and procedures for withdrawal of purchases and refunds follow Articles 16 to 18 of the Terms of Service.
- If payment fraud (such as unauthorized use) is suspected, the Company or the payment service provider may temporarily withhold approval or refund of the payment in question, or use of the account, until the facts are verified. If no issue is found, access is restored immediately and compensation corresponding to the hold period is provided.
- If a payment is automatically declined or held by the payment service provider's fraud detection system, the user may request an explanation of the reason and a review from Customer Support (help@metaversus.dev). The Company will check with the payment service provider and reply with the result.
- For payments made through app markets (such as Google Play), the policies of the relevant app market may also apply to withdrawal of purchases and refunds. The Company will guide users through the procedure and cooperate to the extent it is able to handle.
Article 10 (Probability-Based Items)
The supply odds for each type of probability-based item are posted on the MetaVersus WISH ONLINE Probability-Based Item Information page, and any changes to the odds are announced in advance.
Chapter 5 Sanction Standards and Procedures
Article 11 (Types of Sanctions)
Depending on the nature of the violation, the following sanctions may be applied.
| Sanction Type | Details |
|---|---|
| Warning | The user is notified of the Operating Policy violation via in-game mail/notifications, email, a Customer Support reply or other official means, and is informed that a heavier sanction may be applied if it happens again. |
| Forced Nickname Change | An inappropriate nickname is changed or reset at the Company's discretion. |
| Nickname Change Restriction | Use of the nickname change feature is restricted, and the “Nickname Changer” cannot be purchased in the Shop. This sanction may be applied together with a ‘Forced Nickname Change.’ |
| Competitive Surrender Restriction | The user cannot surrender in Ranked Match, Event Match or tournament content for the specified number of matches. Each match finished by any means other than a Forfeit reduces the specified number of matches. |
| Competitive Restriction | Restricts participation in competitive content such as Ranked Match, Event Match and tournament content. |
| Paid Purchase Restriction | Restricts topping up paid currency and purchasing paid products on the account. Use of currency and items already owned and access to free content are not restricted. |
| Full Account Restriction | Blocks access to and use of MetaVersus WISH ONLINE for the account. |
| Reward Recovery | Recovers abnormally obtained currency, items, cosmetics, rank points (Trophies), event rewards, etc. |
| Reward Restriction | Restricts some or all rewards for the relevant content, event or season. |
| Match Record Correction | Corrects abnormal match results, win/loss records, rank points (Trophies), season records, etc. |
| Ranking Exclusion | Excludes the user from content rankings and reward eligibility. |
Article 12 (Sanction Levels)
Sanctions for violations are divided into the following levels.
| Level | Details |
|---|---|
| Warning | Notice of the violation and request for correction |
| Restriction (1, 3, 7, 15, 30 or 90 days) | Access to the Service or some features restricted during the period |
| Permanent Restriction (100 years) | Permanent account suspension and termination of the service agreement |
- The severity of a sanction may be increased or reduced in consideration of intent, repetition, impact on other users, impact on the game and the scale of unfair gain.
- In serious cases (crime-related, large-scale damage, etc.), a permanent restriction may be applied immediately regardless of level.
Article 13 (Standards by Violation Type)
A. Use of Unauthorized Programs
The following acts are prohibited.
- Using cheat programs
- Manipulating game data, communications, the client or server responses
- Obtaining currency, items, points or rewards by abnormal means
- Creating, distributing or promoting cheating tools, or sharing how to use them
- Using them to attempt or test cheating
- Using macro programs
- Using programs that play the game automatically
- Using automation tools for repeated input, auto-matchmaking, auto-surrender, auto-claiming rewards, etc.
- Attempting to progress through the game, earn rewards or gain rank points without manual play
- Operating bot accounts
- Using other external programs, modified clients or unauthorized tools
- Creating, distributing or promoting macros or automation tools
| Violation Severity | Sanction |
|---|---|
| Attempted use or suspected use of unauthorized programs identified | Temporary restriction and investigation |
| Confirmed use of unauthorized programs | Permanent Full Account Restriction |
| Creating, distributing or promoting unauthorized programs | Permanent Full Account Restriction |
| Profiting from unauthorized programs | Permanent Full Account Restriction and reward recovery |
| Inducing other users to cheat | Permanent Full Account Restriction |
Accounts confirmed to have used unauthorized programs or cheated may be excluded from that season's rankings, event rankings and reward eligibility.
B. Persistent Idling, Intentional Stalling and Repeated Surrender (Leaving)
The following acts are considered to obstruct normal match progress.
- Repeatedly idling during matches
- Intentionally using up the full time limit to stall the match
- Repeatedly surrendering without any intention of playing normally
- Repeatedly disconnecting when at a disadvantage
- Obstructing match progress with the aim of ruining the Rival's play experience
| Violation Severity | Sanction |
|---|---|
| Minor consecutive idling | Warning or 10-minute Competitive Restriction |
| Repeated idling or stalling | Competitive Restriction of 1 hour to 3 days |
| Minor consecutive surrenders | Warning or Competitive Surrender Restriction for 1 match |
| Repeated surrenders | Competitive Surrender Restriction for 5 matches |
| Persistent repetition or confirmed intent | Competitive Restriction of 7 to 30 days |
| Confirmed intent to exploit rankings, events or rewards | Full Account Restriction of 7 to 30 days and reward recovery |
| Organized exploitation or serious disruption of operations | Full Account Restriction of 30 days to permanent |
Leaving caused by reasons not intended by the user, such as network errors, device problems or server outages, may be exempt from sanctions. However, if the same issue recurs and continually harms other users' play, restrictions may be applied.
Competitive sanctions for simple idling, stalling or repeated surrendering do not apply to Friendly matches or Solo Modes. However, separate sanctions may be applied if such acts lead to reward abuse, system abuse or disruption of operations.
C. Exploiting Bugs or Errors
The following acts are prohibited.
- Intentionally and repeatedly using in-game errors
- Obtaining currency, items, rank points or rewards abnormally
- Sharing errors with others or spreading methods of exploiting them
- Profiting from an error while knowing it exists and not reporting it
- Using errors to manipulate match results, matchmaking, rankings or event results
| Violation Severity | Sanction |
|---|---|
| Minor use of an error with no gain | Warning |
| Small gain obtained through an error | Full Account Restriction of 1 to 7 days and reward recovery |
| Repeated exploitation of errors | Full Account Restriction of 15 to 30 days and reward recovery |
| Serious exploitation involving rankings, events, payments or currency | Full Account Restriction of 30 days to permanent and reward recovery |
| Sharing, spreading or organized use of exploit methods | Permanent Full Account Restriction |
Match records, rank points (Trophies) and event records resulting from bug abuse may be corrected.
D. Intentional Losing, Throwing, Match Fixing and Abusing
The following acts are prohibited.
- Intentionally losing
- Acts intended to raise a specific account's rank points, MMR or win rate
- Repeatedly matching with a specific user to manipulate results
- Using multiple accounts to manipulate rankings, events or rewards
- Colluding to meet event conditions abnormally
- Participating in competitive content through boosting or account sharing
- Any act that exploits Competitive, event or ranking systems
| Violation Severity | Sanction |
|---|---|
| Suspicious circumstances identified | Temporary restriction and investigation |
| Confirmed minor abusing | Competitive Restriction of 7 to 15 days and record correction |
| Repeated abusing | 30-day Full Account Restriction and reward recovery |
| Affecting rankings or Season Rewards | 90-day Full Account Restriction, record correction and reward restriction |
| Organized match fixing, boosting or multi-account abuse | Permanent Full Account Restriction |
Rank points, Trophies, event rewards, Season Rewards, currency and items obtained through abusing may be recovered.
E. Use of Inappropriate Nicknames
Nicknames may not contain any of the following.
- Profanity, slang or insulting expressions
- Sexual or obscene expressions
- Hateful, discriminatory or demeaning expressions
- Expressions demeaning a specific region, person, gender, race, religion, political view, disability, etc.
- Expressions impersonating operators, developers, official staff or others
- Expressions containing or implying another person's personal information
- Advertising or promotion unrelated to the game
- Expressions promoting illegal acts, real-money trading, account trading, fraud, etc.
- Expressions that may harm the atmosphere of the Service or offend other users
| Number or Severity of Violations | Sanction |
|---|---|
| Minor first violation | Forced Nickname Change or Warning |
| Clear violation of the Operating Policy | Forced Nickname Change |
| Repeated violations | Nickname Change Restriction of 3 to 7 days |
| Persistent repeated violations | Nickname Change Restriction of 15 to 30 days |
| Serious hate, sexual expressions, impersonation or exposure of personal information | Full Account Restriction of 7 days to permanent |
| Promotion of real-money trading, account trading or boosting | Permanent Full Account Restriction |
| Information related to phishing, fraud, malicious links or illegal programs | Permanent Full Account Restriction |
If a nickname is deemed inappropriate, the operations team may change it to a temporary nickname without prior notice. Use of the nickname change feature or purchase of the Nickname Changer may also be restricted for a certain period.
F. Account Trading, Account Sharing and Boosting
The following acts are prohibited.
- Selling, buying, transferring or lending accounts
- Sharing accounts
- Entrusting your account to another person to play
- Participating in competitive content using another person's account
- Boosted ranked play, boosted event participation or boosted reward acquisition
- Promoting, brokering or arranging account trading or boosting
| Violation Severity | Sanction |
|---|---|
| Signs of account sharing or boosting identified | Warning or Full Account Restriction of 3 to 7 days |
| Confirmed boosting | Full Account Restriction of 15 to 30 days |
| Affecting Competitive, events or rewards | Full Account Restriction of 30 days to permanent, record correction and reward restriction |
| Account trading, brokering or promotion | Permanent Full Account Restriction |
Recovery or compensation may be limited for damage resulting from account sharing, trading or boosting.
G. Abuse of Reports, Inquiries and Customer Support
The following acts are prohibited.
- Repeatedly filing false reports
- Submitting fabricated materials
- Filing false reports with the aim of getting others sanctioned
- Repeatedly sending profanity, threats or insults to Customer Support
- Excessively repeating the same inquiry and disrupting normal operations
- Impersonating an operator or Customer Support staff
| Violation Severity | Sanction |
|---|---|
| Minor false report or inquiry abuse | Warning |
| Repeated false reports or malicious inquiries | Full Account Restriction of 3 to 7 days |
| Submitting fabricated materials or inducing sanctions against others | 30-day Full Account Restriction |
| Threats, impersonation or serious disruption of operations | Permanent Full Account Restriction |
If such acts are identified on the official Discord, the Team Crescendo Discord Rules may also apply.
H. Disrupting Operations and Harming the Service
The following acts are considered disruption of operations.
- Spreading false information to cause confusion about the Service
- Disrupting the game system, Customer Support, the reporting system or the operation of the official community
- Causing abnormal load on servers, networks or clients
- Exploiting loopholes in the Operating Policy to undermine order in the Service
- Other acts that harm "MetaVersus WISH ONLINE"
| Violation Severity | Sanction |
|---|---|
| Minor disruption of operations | Warning or Full Account Restriction of 1 to 3 days |
| Repeated disruption of operations | Full Account Restriction of 7 to 30 days |
| Causing service outages, confusion or damage | Full Account Restriction of 30 days to permanent |
| Malicious attacks, system intrusion or security threats | Permanent Full Account Restriction |
If such acts are identified on the official Discord, the Team Crescendo Discord Rules may also apply.
I. Payment-Related Fraud
The following acts are prohibited.
- Paying with another person's name, card or account (payment fraud)
- Filing a chargeback without a legitimate reason
- Repeatedly filing chargebacks or withdrawing purchases after using the currency or items received
- Submitting false refund reasons or demanding refunds with fabricated materials
- Repeatedly obtaining currency while knowing of an error in payment or refund processing
- Trading paid currency, items or accounts for cash or goods, or brokering or promoting such trades
| Violation Severity | Sanction |
|---|---|
| Signs of payment fraud identified | Temporary restriction and investigation, hold on the payment in question and Paid Purchase Restriction |
| Confirmed chargeback without a legitimate reason | Permanent Full Account Restriction and reward recovery |
| Repeated chargeback or refund abuse | Permanent Full Account Restriction and reward recovery |
| Submitting false materials or fabricating refund reasons | Permanent Full Account Restriction and reward recovery |
| Confirmed payment fraud | Permanent Full Account Restriction and reward recovery |
| Real-money trading, brokering or promotion of paid currency or accounts | Permanent Full Account Restriction and reward recovery |
For payment-related violations, a permanent Full Account Restriction is applied as soon as the facts are confirmed. During an investigation, only a Paid Purchase Restriction may be applied instead of blocking all use, in which case use of owned currency and items and access to free content are not restricted.
If a chargeback is filed, the currency and items granted for that payment and any rewards obtained with them are recovered. If they have already been used or consumed and cannot be recovered, the amount may be deducted from the remaining currency or its value may be adjusted.
Even if a chargeback is finalized at the discretion of the payment method issuer or the payment service provider, the user may file an objection under Article 15 by demonstrating a legitimate reason (such as being a victim of identity theft).
Payment-related disputes first follow the procedures in Articles 16 to 18 of the Terms of Service, and the sanctions in this section apply separately from those procedures to repeated or intentional abuse.
Article 14 (Sanction Procedures)
- When imposing a sanction, the Company notifies the user of its reason, type and duration. In urgent cases (unauthorized programs, payment fraud, etc.), the Company may take action first and notify the user afterward.
- Logs and records that serve as the basis for sanctions are retained to the extent permitted by applicable laws.
- In the following cases, a temporary restriction may be applied to an account for investigation.
- When cheating or abusing is strongly suspected
- When account theft, payment fraud or abnormal access is suspected
- When abnormal acquisition of currency, items or rewards is confirmed
- When urgent action is needed for service stability or to protect other users
A temporary restriction may be applied for as long as necessary for the investigation, and as a rule, the results of the investigation are communicated within 30 days. However, the period may be extended if further investigation is needed, such as verification by external agencies, payment fraud or security breaches.
Depending on the results of the investigation, a temporary restriction may be lifted or changed to a fixed-term sanction, a permanent restriction, etc.
Article 15 (Objections)
- Users who disagree with a sanction may file an objection with Customer Support (help@metaversus.dev) within 15 days of the date they received notice.
- The Company replies with the review result within 15 days of the date the objection is received. If a reply within this period is unavoidably not possible, the Company will inform the user of the reason and the expected schedule.
- If the objection is found to be justified, the sanction is withdrawn immediately, and the restriction period, forfeited rewards, etc. are restored.
Chapter 6 Miscellaneous
Article 16 (Fan Creations)
Fan creations using Service content are permitted within the scope allowed by the MetaVersus WISH ONLINE Fan Creation Guidelines posted by the Company. Commercial use beyond the permitted scope is prohibited.
Article 17 (Inquiries)
- Customer Support: help@metaversus.dev
- Processing time: reply within 15 days of receipt (Terms of Service Article 24)
Addendum
- This Operating Policy takes effect on August 03, 2026.
- The amendments to Article 9, Article 11 (Paid Purchase Restriction) and Section I of Article 13 take effect on September 20, 2026 (the same day as the amendment to the Terms of Service).